FAQs
Ask Less, Know More
Orders & Shipping
How long does shipping take?
Can I pay via COD (Cash on Delivery)?
Do you accept credit or debit cards?
Can I return or exchange a product?
We
do our best to get your glow-up goodies to you ASAP:
• Metro Manila: 2–5 business days
• Luzon, Visayas, and Mindanao: 4–10 business days
• Metro Manila: 2–5 business days
• Luzon, Visayas, and Mindanao: 4–10 business days
Absolutely!
You can choose COD at checkout — no worries.
We
accept debit cards for now. Credit card payments are on the way!
You
can request a return within 7 days of receiving your item. Here’s what we need
to approve it:
The item must be unused, in original packaging, and with plastic seal intact
Proof of purchase (receipt or order confirmation)
To get started, email us at hello@oziabeauty.com. We’ll walk you through the return process.
Note: Returns without prior email approval won’t be accepted.
The item must be unused, in original packaging, and with plastic seal intact
Proof of purchase (receipt or order confirmation)
To get started, email us at hello@oziabeauty.com. We’ll walk you through the return process.
Note: Returns without prior email approval won’t be accepted.
Product
Is your sunscreen suitable for all skin types?
Can I use your sunscreen under makeup?
How often should I reapply your sunscreen?
Can I use this sunscreen if I have sensitive or acne-prone skin?
Yes!
It’s formulated to be gentle yet effective for all skin types, including
sensitive and acne-prone skin.
Definitely!
It can double as a moisturizer or primer, giving you a smooth base for makeup
application.
- Every 2 hours if swimming or sweating
- Every 4 hours for casual, everyday wear
Yes,
it's specifically recommended for sensitive and acne-prone skin due to its
gentle and non-comedogenic formula.
Usage
When should I apply sunscreen?
How much sunscreen should I apply?
Is it safe to use while pregnant or breastfeeding?
Is your sunscreen water- or sweat-resistant?
Apply
every morning, 15 minutes before sun exposure — even if you’re indoors. Reapply
as needed throughout the day.
Use
the two-finger method — one full line of sunscreen on your first finger for the
entire face, and the second finger for the neck, ears, nape, and clavicle area.
Make sure to apply evenly and don’t miss the often-overlooked spots like the
hairline and behind the ears.
All
our ingredients are gentle and generally safe, but your safety is our priority.
We recommend consulting with your OB-GYN before use.
Yes,
it’s designed to stay effective even with water exposure or sweat, perfect for
our tropical climate.
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